Senior Pre- & Post-Sales Customer Engineer, Enterprise

📋 Description

• Partner with Account Directors on pre-sales motions for new customer acquisition, product
• Identify customer pain, craft tailored demos, lead technical evaluations: requirements, success
• Drive measurable improvement in customer health, retention, expansion, and technical resolution
• Contribute reusable frameworks, playbooks, or processes used by other Customer Engineers
• Identify opportunities to expand adoption across underutilized features and products
• Diagnose root causes when adoption stalls and design path forward

🎯 Requirements

• Passion for working with customers and building strong impactful customer relationships
• 5-8 years in customer-facing technical role: Solutions Engineering, Technical Account Management
• Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs; ability to architect and
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders and
• Demonstrated ability to solve ambiguous problems with multiple variables, constraints, and tradeoffs
• Experience connecting technical execution to business outcomes: retention, expansion, ROI, value

🎁 Benefits

• medical
• dental
• life
• pension match
• equity
• lifestyle perks