Senior Principal Customer Success Manager

📋 Description

• Build executive-level relationships with IT, Eng, and Support leaders.
• Demonstrate hands-on PagerDuty knowledge aligned to customer priorities.
• Guide customers on process, people, and change management to adoption.
• Proactively identify risks and work with sales on mitigation plans.
• Create and execute a customer adoption path with timelines.
• Willing to travel up to 25% for in-person meetings.

🎯 Requirements

• 8-10 years of customer-facing experience with proven results.
• Proficiency in ROI modeling to drive strategic decisions and results.
• Strong understanding of IT enterprise architecture, DevOps, and modern IT monitoring.
• Knowledge of PagerDuty products and platform capabilities.

🎁 Benefits

• Competitive salary and comprehensive benefits.
• Flexible work arrangements.
• Company equity and ESPP.
• Paid parental leave and holidays.
• Wellness programs and volunteer time off.