Senior Principal Inbound Product Manager, CRM Voice AI

📋 Description

• Run one pod directly - one of the most complex customer engagements - and float across two others
• Primary technical focus is the conversational experience: dialog quality, turn-taking, interruption
• Collaborate with the platform voice team on voice pipeline innovation and low-latency
• Be in room when platform team makes stack decisions about real-time streaming, LLM orchestration
• Own an industry vertical, evaluating which patterns, intents, and conversation flows can be
• Turn one-off wins into repeatable assets, having customer exposure to know which abstractions hold.

🎯 Requirements

• 12+ years of product management experience, with recent hands-on work shipping voice AI or
• Fluency with ASR, TTS, streaming pipelines, latency optimization, endpointing, barge-in
• Experience with telephony integration: SIP, call transfers, IVR systems, or CCaaS platforms.
• Experience working directly with enterprise customers on technical deployments in their environment.
• Strong opinions on what makes a voice conversation feel human, backed by experience building or
• Technical depth in LLM orchestration for real-time conversational use cases.

🎁 Benefits

• Base pay of $190,900 - $334,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP