Manage multiple accounts/workstreams in a small portfolio.
Deliver complex technical integrations and projects.
Understand clients’ contracts and interpret these to create win-win outcomes and avoid issues.
Maintain a strategic success plan for each client, building on their business drivers.
Develop operational client stakeholder relationships, becoming a partner and trusted advisor.
Help customers understand and adopt relevant CE features and functionality.

🎯 Requirements

Undergraduate degree
Proven experience in client account/relationship management, or customer success
Proven experience in technical and customer-facing project delivery, including API integrations
Management of programs or multi-threaded projects
Experience in account renewals/upsells/cross-sells
Significant experience in business analysis and creating business requirements

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