Senior Product Delivery Manager

📋 Description

• Lead delivery of Connect products through full development lifecycle.
• Own scope, design, release readiness and product trade-offs with engineering teams.
• Apply product judgment on scope, design, and release readiness; interact with architecture, QA, and
• Make daily product decisions on omni-channel routing, telephony, agent desktop, and reporting.
• Coordinate with peers on dependencies, release trains, and standards across teams.
• Support deployments as product authority; lead direct deployments when required.

🎯 Requirements

• 7+ years in contact center tech; 5+ years in product delivery or delivery management.
• Hands-on delivery/configuration experience on contact center platforms: Genesys, NICE, Cisco
• Knowledge of contact center components: routing, IVR, CTI, recording, QA, reporting.
• Experience with integrations: CRM/ticketing, APIs, SIP, reporting feeds.
• Release planning in live 24x7 environments; go-live/rollback/go/no-go decisions.
• Agile/Scrum/hybrid delivery with Jira or Azure DevOps.