Senior Product Delivery Manager

📋 Description

• Take product direction and priorities from the Head of Product Delivery and shape them into a
• Review requirements for clarity, completeness, testability, and feasibility, resolving gaps and
• Break requirements into epics, features, user stories, and acceptance criteria for development and
• Size and phase the work with engineering, set milestones and release targets, identify
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components
• Separate client-specific configuration from core product capability, flagging changes to product

🎯 Requirements

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social
• 5+ years in product delivery, delivery management, product ownership, or technical project
• Availability to work USA EST or CST working hours.
• Hands-on delivery or configuration experience on at least one major contact center platform
• Working knowledge of contact center components: ACD and routing, IVR and self-service, CTI and
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP