Senior Product Designer (Customer Success) (f/m/x) - Remote

📋 Description

• Shape end-to-end post-purchase experience: delivery, returns, repairs, and support.
• Own the UX of AI-augmented support across chat and human touchpoints.
• Prioritize problems to solve next, backed by evidence and customer insight.
• Collaborate across squads to keep the experience coherent as one journey.
• Design interactions among customers, sellers, carriers, and partners.

🎯 Requirements

• 5+ years designing intuitive digital products.
• Experience in ambiguous spaces; iterative approach.
• Use AI to sharpen work; stay close to AI trends.
• Designed across systems or partners you could not control.
• Worked closely with product and engineering as an equal partner.
• Bonus: design for customer support/post-purchase or ecommerce; AI experiences.

🎁 Benefits

• Fully remote, with option to work from Vienna office; dogs welcome.
• You can self-organize and have flexible work hours.
• Office weeks three times a year for on-site workshops.
• Dedicated learning budget for growth and access to Likeminded experts.
• Collaborative culture that values feedback and knowledge sharing.