Senior Product Designer, Point of Sale

📋 Description

• Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence.
• Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team.
• Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system.
• Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions.
• Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy front-of-house software should feel like.
• Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders.

🎯 Requirements

• You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped.
• You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability.
• You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority.
• You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right.
• 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction.
• You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts.

🎁 Benefits

• Competitive total rewards including compensation, equity, and benefits;
• Hybrid work model balancing in-person collaboration with flexibility;
• Commitment to Diversity, Equity, and Inclusion baked into our culture;
• Accessible hiring process with accommodations.