Senior Product Designer, Toast Support Experiences

📋 Description

• Define how restaurants get help across multiple touchpoints: AI-powered chat, voice interactions
• Design the connective tissue between these surfaces, ensuring that a customer's conversation
• Own the interaction language across multiple product surfaces
• Partner closely with product, engineering, and customer service leadership to define how support

🎯 Requirements

• Conversational & voice UX fluency: Shipped conversational interfaces (chat, messaging, or
• Hands-on systems thinking: Design cohesive experiences across multiple surfaces (web, mobile
• Pragmatic third-party integration: Experience designing with and around external tools
• Voice AI UX design: Understand conversational flow, context threading, and utterance patterns for
• UI/UX rigor: Strong visual design skills demonstrated through a real portfolio; can prototype
• Cross-functional influence: Build conviction within product, engineering, and go-to-market teams

🎁 Benefits

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• Base salary range for this role is listed below; compensation includes cash compensation (overtime
• Hybrid work model fostering in-person collaboration