Senior Product Manager, Agent Enablement

📋 Description

• Deeply understand customers and agents through research and data.
• Streamline workflows with Servicing and Ops to boost productivity.
• Design for scale with AI and automation to boost agent efficiency.
• Define a clear, ambitious roadmap from concept to launch.
• Translate insights into strategy using market trends and frontline feedback.
• Build scalable systems and cross-functional collaboration.

🎯 Requirements

• 5+ years of Product Management experience.
• Build for scale and empathy for customers and agents.
• Thrive in complexity; redesign service strategy or fix workflows.
• Lead with insight using product intuition and analytics.
• Operate with ownership and drive meaningful outcomes.
• Communicate clearly to align stakeholders from floor to exec.

🎁 Benefits

• Health care coverage for you and dependents.
• Flexible Spending Wallets for tech, food, lifestyle.
• Generous vacation and holiday time off.
• ESPP - employee stock purchase plan.