Senior Product Manager – Chargeback Recovery & Dispute Management

📋 Description

• Define the vision and long-term roadmap for Chargeback Recovery and Dispute Management, making
• Own the full product surface: merchant-facing UI, dispute ingestion (webhooks, APIs, batch/SFTP)
• Set strategy for connecting to PSPs and processors to ingest and dispute chargebacks at scale
• Lead AI transformation, identifying where multi-step AI can replace manual work and translating
• Own releases end-to-end: requirements, internal training, rollout, adoption monitoring, and
• Act as primary product point of contact for Sales, Presales, Implementation, and Customer Success

🎯 Requirements

• 5+ years of product management experience in B2B SaaS, owning a domain end-to-end
• Proven experience in the chargebacks/disputes ecosystem, with large e-commerce merchants, PSPs, or
• Understanding of reason codes, representment, card network programs, and dispute data flow
• Technical fluency in webhooks, APIs, batch file processing, and third-party integration
• Excellent written and verbal communication with technical and non-technical audiences
• Self-starter mentality with high autonomy, able to prioritize across competing demands

🎁 Benefits

• Great Place to Work Certification (2021-2025)
• Fortune’s Best Workplaces in NYC (2022-2025)
• Forbes Cloud 100 (2021-2025)
• Anti-Fraud Solution of the Year at Payments Awards (2024)
• RSU offerings
• L&D programs built around AI tools