Senior Product Manager

📋 Description

• Own the Travel Operations roadmap and help Swile scale travel volumes without a proportional
• Improve the entire post-booking journey, including changes, cancellations, disruptions, refunds and
• Use contact data, conversation transcripts and time spent with agents to identify root causes and
• Lead the adoption of AI agents across chat, phone and email, defining which cases can be automated
• Build and improve the back-office and other tools used by Customer Care teams.
• Drive automation and operational excellence in partnership with Customer Care leadership, covering

🎯 Requirements

• 5+ years of product management experience, including ownership of an operations-heavy product such
• Experience building internal tools and back-office products with a strong focus on operational
• Comfortable working with complex integrations, APIs, event flows, data consistency and edge cases.
• Data-driven, with the ability to combine dashboards, operational data and customer verbatims.
• Practical understanding of how AI can improve support, how to assess its reliability and how it
• Strong written communication and the ability to influence stakeholders from frontline teams to