Senior Product Manager, Roblox Conversational Platform

📋 Description

• Define and own the end-to-end product strategy for Roblox support experiences across web, mobile
• Build the conversational intelligence layer that automates customer support, including LLM-powered
• Platformize the technology by designing reusable components such as agent orchestration, knowledge
• Extend the platform to the creator community, giving developers the tools to support their own
• Bring the platform to creator support, using it to resolve Creator Platform issues for the
• Set the quality bar and success metrics, such as automated resolution rate, accuracy, CSAT, time to

🎯 Requirements

• 5-8+ years of product management experience, with significant time spent on conversational AI
• Hands-on experience shipping LLM-powered products in production, such as AI agents, chatbots
• A proven track record building platforms: reusable APIs, services, or components adopted by
• Strong technical depth and experience partnering with ML and infrastructure engineers on system
• Familiarity with customer support operations and tooling, including ticketing and case management
• Experience operating at a senior scope, setting strategy for a major product area, leading

🎁 Benefits

• Equity compensation
• Benefits as described on the Roblox careers page