Senior Product Manager, Shared Hosting

📋 Description

• Define and own the multi-quarter product vision and roadmap for the shared hosting platform across
• Analyze customer churn by lifecycle stage, renewal behavior, payment issues, pricing changes, and
• Collaborate with pricing, billing, and lifecycle marketing teams to improve renewal transparency
• Improve provisioning, onboarding, domain connection, and initial website publishing experiences to
• Lead improvements to hosting management tools and customer-facing control panels, including
• Partner with customer care teams to identify recurring support issues and translate customer

🎯 Requirements

• At least 5 years of product management experience, including meaningful experience with
• Demonstrated success owning and improving retention, renewal, customer satisfaction, or another
• Strong technical fluency in web hosting concepts, including DNS, SSL, WordPress or LAMP
• Strong quantitative and analytical skills, including proficiency in SQL or an equivalent analytical
• A demonstrated commitment to understanding customer needs through direct customer conversations
• Proven ability to develop roadmaps, prioritize competing demands, build business cases, manage

🎁 Benefits

• Competitive Compensation: Target annual salary range of $140,000–$170,000, depending on
• Remote Work: Remote opportunity based in the United States.
• Health Coverage: Medical, dental, and vision insurance options.
• Retirement Benefits: 401(k) plan with employer matching.
• Insurance Protection: Life insurance, accidental death and dismemberment (AD&D), short-term
• Health Savings: Health Savings Account (HSA) options.