Provide 1st and 2nd line technical support for LIMS application.
Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance
Maintain documentation of issues, solutions, and procedures.
Collaborate with other IT teams to escalate and resolve complex problems.
Ensure compliance with IT policies and data security standards.
Route tickets to the correct queue inside BMC Helix/Service now.

🎯 Requirements

Experience in IT support or helpdesk roles.
Proficiency in VBScript for automation and task scheduling.
Strong knowledge of Windows environments and networking fundamentals.
Experience in writing SQL queries.
Familiarity with ITIL practices and ticketing systems.
Excellent problem-solving and communication skills.

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