Senior Product Support Manager, Support Operations

📋 Description

• Build high-performing business processes and procedures for supporting user segmentation models and
• Use metrics to set the strategy and goals for improving and building our business processes and
• Provide insights and feedback from customer interactions that can be leveraged to assist Product
• Build and document knowledge guidance and processes for support methodologies, including
• Drive scope and execute large, multi-quarter projects to provide our customers and support agents
• Build Product Support launch management and Go-To-Market documentation for CS Operations teams to

🎯 Requirements

• 5+ years of experience in operations management or product support, with a focus on creator and
• 5+ years of experience developing processes to improve operational efficiency.
• 5+ years of experience using data to lead decision-making.
• Strong program management skills, with experience leading projects at scale.
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically
• Bachelor's degree in business, operations, or a related field.

🎁 Benefits

• Equity compensation
• Full benefits as described on the total rewards page