Senior Production Support Engineer

📋 Description

• Provide Level 2 and Level 3 production support for business-critical applications, including
• Monitor production environments proactively to identify application failures, integration errors
• Diagnose and resolve complex Salesforce issues involving Apex, Lightning components, Visualforce
• Analyze application logs, debug traces, API errors, integration failures, batch processing issues
• Participate in major incident management activities, coordinating with cross-functional teams to
• Conduct root cause analysis for recurring and high-impact incidents, implementing corrective and

🎯 Requirements

• Bachelor's degree or equivalent qualification in Information Systems, Computer Science, Computer
• At least 5 years of professional IT experience, including substantial experience supporting
• At least 3 years of hands-on Salesforce experience in a production support, administration, or
• Demonstrated experience providing Level 2 and Level 3 support for business-critical applications in
• Strong technical knowledge of Salesforce, including Apex, Lightning components, Visualforce
• Solid understanding of enterprise integration patterns, including REST and SOAP web services, APIs

🎁 Benefits

• Work flexibility: Remote work arrangement, offering flexibility in where you perform your
• Professional development: Opportunities to deepen your Salesforce expertise, strengthen production
• Technical impact: The opportunity to work on business-critical platforms and contribute directly to
• Cross-functional collaboration: Exposure to multidisciplinary teams spanning application
• Continuous improvement: Opportunities to contribute to automation, monitoring enhancements
• Salary and additional benefits: Compensation, healthcare coverage, paid time off, retirement