Senior Professional Services Engineer

📋 Description

• Lead complex implementations from pilot to full deployment of CX and AI solutions.
• Configure and develop NICE solutions, including ACD, IVR, ASR, AI, NLU, and CRM integrations.
• Integrate systems across CRMs, APIs, and customer ecosystems to create cohesive architectures.
• Manage system lifecycle, change control, and risk analysis for enterprise solutions.
• Collaborate with project managers to design and oversee end-to-end rollouts.
• Provide SME guidance and mentoring to junior staff and clients.

🎯 Requirements

• Bachelor’s degree in a technical or business field or equivalent work experience.
• 5+ years professional experience, incl. 1+ year with digital channels, AI, or bot apps.
• Expertise in contact center technologies, CRM integrations, and APIs.
• Experience leading large enterprise deployments with complex integrations.
• Strong communication, collaboration, and mentoring skills.
• Knowledge of Generative AI, NLU, automation, and digital engagement trends.

🎁 Benefits

• NICE-FLEX hybrid model: 2 days in office, 3 remote.
• Career development across roles and locations.
• Collaborative, mentor-driven culture.
• Flexible work-life balance initiatives.
• Access to ongoing training and resources.
• Global opportunities and diverse, inclusive team.