Senior Professional Services Engineer

📋 Description

• Own the post-sales technical deployment of Abnormal products for Japanese customers, managing a
• Lead an effective handoff from the pre-sales team, capturing POV success criteria, the customer's
• Run problem discovery to understand each customer's goals and success criteria, and build a
• Develop and execute project plans, managing scope, schedule, and quality, and produce clear status
• Deliver product training, portal walkthroughs, and enablement in Japanese so that customer teams
• Consult on best practices, configuration, and creative solutions to produce implementations that

🎯 Requirements

• Native or fully fluent Japanese, and professional written and verbal English.
• Based in Japan, with the right to work in Japan.
• 5+ years in a customer-facing role at an enterprise SaaS company, with meaningful experience on
• Demonstrated experience delivering enterprise-grade cybersecurity or security-adjacent SaaS
• Track record of running projects end to end with strong prioritization and time management
• Proven ability to build and sustain long-term customer relationships, including at the executive