Senior Professional Services Engineer (Chatbot)

📋 Description

• Configure, program, develop and modify NiCE CXone solutions, including AI, NLU, ACD, IVR, ASR, and
• Lead the design and development of multiple AI and bot applications, ensuring alignment with
• Optimize and maintain multiple AI bots, including both generative and legacy models.
• Partner with Customer on Knowledge management Curation.
• Implement and enhance AI-driven services such as knowledge assistant engines and conversational
• Collaborate with project managers to design and oversee end-to-end project rollouts.

🎯 Requirements

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical
• 4-8 years of professional experience, with 2+ years in digital channels or AI/Bot software
• Technical configuration and programming of AI and contact center technologies.
• CRM integrations, APIs, and other ecosystem technologies.
• Best practices for contact center operations and KPIs.
• Familiarity with Generative AI models, NLU techniques, and automation principles.

🎁 Benefits

• hybrid work model (2 days office, 3 days remote)
• endless internal career opportunities