Senior Program Manager – Deployments

📋 Description

• Own end-to-end deployment operations from contract to live deployment.
• Identify bottlenecks across sales, CS, and support; implement automated replacements.
• Partner with sales and CS to translate commitments into deployment plans with timelines and handoffs.
• Develop and maintain operational playbooks, tooling, and workflows for deployments.
• Establish SLA frameworks and escalation paths as deployment volume grows.
• Create a structured feedback loop between customer teams and Product to drive feature improvements.

🎯 Requirements

• 6+ years of experience in program or project management, deployment operations, or related role with scaling complex programs.
• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• Experience designing and automating workflows across sales, CS, or support; ideally in hardware/field deployment.
• Strong analytical instincts to spot systemic problems and build durable solutions.
• Experience working with customer-facing teams in a technical product environment with multi-stakeholder deployments.
• Familiarity with CRM and support platforms (HubSpot, Salesforce, Zendesk) and project tracking tools like Jira and Confluence.

🎁 Benefits

• Health benefits (Medical, Dental, Vision, HSA/FSA, EAP, 1:1 Health Concierge)
• Life and disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities