Senior Program Manager, DTC Platform Performance

📋 Description

• Define core DTC platform metrics: conversion, engagement, retention, order quality.
• Maintain reporting definitions and cross-team consistency.
• Own the operating cadence, including Weekly Business Reviews.
• Turn performance insights into actionable recommendations for product, experience, operations.
• Operate across the whole DTC ecosystem, not tied to a single brand.

🎯 Requirements

• 6+ years in program management, business ops, or analytics.
• Experience owning business or performance metrics and cadences (WBRs, MBRs).
• Strong business judgment; connect data to decisions and tradeoffs.
• Communicate insights to senior stakeholders with data driven narratives.
• Analytical skills; comfortable with large datasets; SQL and BI tools.
• Cross functional with Product, Engineering, Analytics, and Operations in ambiguity.

🎁 Benefits

• Health & Wellness
• Time Off to Recharge
• Financial Well being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks