Senior Project Manager

📋 Description

• Lead end-to-end delivery of CX and technology projects across multiple workstreams
• Own project plans, timelines, RAID logs, and dependency management
• Coordinate cross-functional teams (business, technology, vendors)
• Run governance forums and support SteerCo / executive updates
• Track delivery against scope, budget, and expected outcomes
• Proactively identify and escalate risks, issues, and trade-offs

🎯 Requirements

• 5+ years’ experience project management
• Experience coordinating multi-discipline teams across multinational and onshore/offshore setups
• Proven delivery of complex business systems/ CX / contact centre / digital transformation programmes
• Structured thinking and problem-solving skills
• Desirable: CCaaS, AI, automation, or enterprise CX platform implementations
• Certifications such as PMP, PRINCE2, Agile/Scrum

🎁 Benefits

• Work on cutting-edge CX and AI-driven transformation programmes
• Exposure to enterprise clients and senior stakeholders
• Strong focus on outcomes, value, and impact, not just delivery
• Join a team that blends consulting, delivery, and innovation
• Potential to move to longer-term or permanent position after initial contract