Senior Project Manager - ServiceNow Telecom

📋 Description

• Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and more.
• Manage project delivery from planning to adoption and outcomes.
• Drive user adoption via effective change management strategies.
• Facilitate workshops, meetings, and status reviews with client teams.
• Prepare detailed project plans, status reports, and metrics.
• Mitigate risks while maintaining quality standards.

🎯 Requirements

• 8-12 years IT/business exp with 5+ years leading tech projects (Agile/Waterfall).
• Proven OCM: driving adoption, comms and training plans, KPIs.
• Strong leadership, facilitation, communication, and stakeholder management.
• Experience in matrixed organizations and global teams.
• Strong understanding of ServiceNow domains and platform capabilities (preferred).
• PMP Certification required; Agile/Scrum certifications preferred.

🎁 Benefits

• Diverse and inclusive workplace.
• Equal opportunity employer.
• Travel: domestic and international.
• Flexible work-life balance.
• Growth and professional development.
• Inclusive culture and teamwork.