Senior Relationship Manager

📋 Description

• Serve as the first relationship contact for startups, ensuring they’re getting the most business
• Build, identify, and expand relationships across a startup’s team, helping them grow and scale
• Execute and help refine playbooks that ensure consistent engagement across a large portfolio of
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of
• Identify trends across the customer experience by collaborating with cross-functional teams (Sales
• Fully drive the planning, decisions, and implementation of your book of business to identify new

🎯 Requirements

• 3–7 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks
• Strong communication skills and responsiveness across Slack, email, and ability to attend in-person
• A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
• Operational rigor of strong documentation, proactive communication, and project management.

🎁 Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits
• Total rewards package including competitive compensation