Senior Renewal Operations Manager

📋 Description

• Own and continuously improve the end-to-end renewal operating model, covering renewal
• Develop and optimize operating cadences that guide renewal execution, improve efficiency, and
• Define, maintain, and evolve retention reporting with cross-functional partners, including gross
• Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve CRM
• Simplify and scale renewal workflows through automation, standardized processes, alerts, playbooks
• Support renewals planning and capacity management through segmentation, coverage models

🎯 Requirements

• Proven experience in Renewals Operations, Revenue Operations, Sales Operations, management
• Hands-on experience with both consumption-based and subscription renewal motions, including renewal
• Strong critical-thinking and structured problem-solving skills, with the ability to break ambiguous
• Strong quantitative and analytical capabilities, including advanced proficiency in Excel or Google
• Strong systems-thinking capabilities and experience using Salesforce for pipeline and renewal
• Sound commercial judgment and familiarity with renewal complexities such as co-terming, amendments

🎁 Benefits

• United States base salary range of $104,800–$176,400 USD, excluding bonuses, equity, and benefits.
• Sales roles may be eligible for incentive compensation targeted at up to 100% of offered base
• Flexible, all-remote work environment.
• Benefits designed to support health, finances, and overall well-being.
• Flexible paid time off.
• Equity compensation and Employee Stock Purchase Plan.