Senior Renewal Representative

📋 Description

• Own the renewal number for your book, maintaining a rolling outlook and working each renewal on a
• Forecast your book accurately inside the weekly revenue cadence
• Serve as the customer's primary point of contact and advocate across Sales, Product, Engineering
• Design and lead executive QBRs with top-tier accounts, covering adoption, value delivered against
• Set a lighter-touch cadence for the rest of the book that keeps every relationship healthy
• Track usage and adoption to spot at-risk accounts well before renewal, then build and run the

🎯 Requirements

• 4-6 years in renewals, customer success or account management in enterprise B2B software, carrying
• Direct ownership of a renewal book you've forecast, worked on a runway, and been accountable for
• A track record of retention results and recognition for exceeding targets
• Commercial confidence negotiating price, term and scope
• Experience running executive-level QBRs, including when the relationship is under strain
• Comfort using usage and adoption data to drive the customer conversation

🎁 Benefits

• Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan
• Restricted Stock Units
• Flexible Paid Time Off & Holidays
• Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mentorship Opportunities