Senior Renewal Representative

📋 Description

• Own the renewal portfolio and retention targets, maintaining a rolling forecast and managing each
• Deliver accurate renewal forecasts and updates as part of the weekly revenue planning process.
• Act as the primary customer contact and advocate, coordinating internal teams to resolve issues and
• Plan and lead executive quarterly business reviews, demonstrating delivered value, reviewing
• Establish an appropriate communication cadence across the portfolio to maintain strong
• Monitor product usage, adoption, and account health to identify renewal risks early and implement

🎯 Requirements

• 4–6 years of experience in renewals, customer success, or account management within enterprise B2B
• Demonstrated ownership of a renewal portfolio, including forecasting, proactive renewal planning
• A proven record of strong retention performance and success in achieving or exceeding targets.
• Confidence negotiating commercial terms, pricing, contract duration, and scope.
• Experience leading executive-level quarterly business reviews, including managing challenging
• Ability to interpret usage and adoption data and use insights to guide customer conversations and

🎁 Benefits

• Annual compensation range of $78,400–$98,000, with final pay depending on experience, skills
• Comprehensive healthcare coverage, including medical, dental, and vision insurance.
• Retirement savings plan.
• Restricted stock units and access to an employee stock purchase plan (ESPP).
• Flexible paid time off and paid holidays.
• Life insurance coverage.