Senior Renewal Representative - HiEd

📋 Description

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to
• Develop tailored renewal strategies to maximize customer retention and identify expansion
• Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on
• Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and
• Conduct renewal forecasting with a high degree of accuracy, providing management with regular
• Lead renewal negotiations, addressing customer objections, pricing discussions, and contract

🎯 Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management
• Proven ability to manage and grow customer relationships, with experience handling high-value and
• Strong negotiation skills and advanced ability to navigate complex discussions with clients.
• Analytical thinker with the capability to analyze usage data, identify trends, and apply insights
• Demonstrated ability to identify inefficiencies and contribute to operational enhancements and
• Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong.

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture (remote, hybrid, and in-office options)
• Generous time off, including local holidays and annual 'Dim the Lights' period in late December
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• Technology and tools needed to do your best work