Senior Research Manager, Customer Success

📋 Description

• Serve as the primary owner and day-to-day leader of research engagements, managing all phases of
• Independently lead multiple concurrent projects while ensuring timelines, budgets, quality
• Proactively identify project risks, develop solutions, and navigate complex stakeholder environments
• Coordinate effectively with internal teams, international hub partners, vendors, and operational
• Lead questionnaire development, survey design, sampling approaches, and overall study methodology
• Provide strategic guidance on research design to ensure studies deliver actionable and

🎯 Requirements

• Bachelor's degree in Market Research, Business, Marketing, Psychology, Sociology, Statistics
• 5-8+ years of experience in market research, consumer insights, analytics, consulting, or a related
• Demonstrated experience independently managing complex research projects from inception through
• Strong knowledge of quantitative research methodologies, survey design, data interpretation, and
• Advanced proficiency in Microsoft PowerPoint and Excel, including the ability to develop
• Working proficiency in SPSS with the ability to manipulate datasets, perform analyses, and support

🎁 Benefits

• Flexible working environment
• Comprehensive health insurance
• Industry-leading parental leave
• Life insurance
• Education support
• Volunteer time off