Senior Sales Manager, US

📋 Description

• Lead, coach and develop a team of SDRs across North America — through daily call coaching, live listening, structured 1:1s and clear development plans.
• Own the team's pipeline generation number: activity, conversations held, meetings booked and qualified opportunities converted into AE pipeline.
• Recruit, onboard and ramp new SDRs as we scale the function — helping define what great looks like and holding the hiring bar high.
• Build and continuously refine the outbound playbook: call frameworks, talk tracks, objection handling, and email and LinkedIn sequences tailored to independent jewellers, retailers and diamond buyers.
• Be a player-coach: stay close to the phones, join calls, and show the team what a great prospecting conversation sounds like.
• Set and manage weekly and monthly KPIs that balance volume with quality — high activity matters here, but great conversations and booked meetings matter more.

🎯 Requirements

• Proven experience leading and coaching SDR/BDR or high-velocity SMB sales teams — ideally at a fast-growing SaaS or marketplace company.
• A track record of hitting and exceeding pipeline or sales targets, both as an individual contributor and as a manager.
• Deep outbound expertise — you've done the cold calling yourself, you're genuinely energised by the phone, and you know how to teach it. This is a phone-first team.
• Strong command of the SMB sales motion: short cycles, high volume, value-led conversations.
• A data-driven operator — fluent in Salesforce, comfortable building reports, spotting conversion drop-offs and turning numbers into coaching.
• An excellent communicator and motivator — you give direct, kind feedback, celebrate wins loudly and keep energy high through the tough weeks.

🎁 Benefits

• Flexible working hours and a vibrant company culture
• Remote work
• Medical (United Healthcare), Dental & Vision (Guardian Life) benefit
• 401K benefit (US)
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance