Senior Scaled Customer Activation Manager, Canada

📋 Description

• Become an expert in Ramp product integrations and onboarding at scale.
• Own micro-SMB and SMB accounts 1:1; onboard in 60 days <2 calls.
• Balance priorities across implementation, follow-up, and proactive outreach.
• Partner with Product to ensure feedback is heard and prioritized.
• Identify automation opportunities to scale onboarding.
• Maintain high customer satisfaction and grow with a startup mindset.

🎯 Requirements

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Proven track record meeting weekly or monthly KPIs
• Experience owning a high-volume book of business of 100+ customers at a time
• Ability to anticipate customers' needs and position product solutions accordingly

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Relocation support to NYC or SF (as needed)