Senior Service Account Manager

📋 Description

• Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for
• Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical
• Command Incident & Escalation Management: Serve as the primary point of command for
• Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap
• Champion Knowledge & Mentorship: Elevate the global organization by mentoring junior Service

🎯 Requirements

• 6 years relevant experience (customer-facing, large accounts, industry related role)
• Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build
• Data Storage Industry Fluency: Deep professional experience within the technology or data storage
• Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk
• Project Leadership & Influence: Strong project management background with the ability to

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Incentive pay and/or equity