Senior Service Account Manager

📋 Description

• Lead post-sales service delivery for strategic enterprise customers
• Align solutions with business priorities and roadmaps
• Act as trusted advisor with executive stakeholders
• Coordinate responses across engineering, product, and support
• Develop proactive risk management to maintain service continuity
• Drive customer adoption and long-term success

🎯 Requirements

• 6+ years in enterprise customer-facing roles
• Experience managing large enterprise relationships
• Cross-functional coordination during incidents and escalations
• Understanding of enterprise IT environments and data systems
• Translate business needs into technical strategies
• Strong communication and relationship-building skills

🎁 Benefits

• Competitive base salary $97,000 - $204,000 USD
• Potential incentive compensation and/or equity
• Remote work with distributed environment
• Flexible time off, wellness programs
• Professional growth opportunities
• Collaborative, innovative culture