Senior Service Account Manager

📋 Description

• Lead global service delivery and own end-to-end service relationships for large enterprise accounts
• Manage complex implementations and migrations, directing technical deployments during critical
• Oversee incident and escalation management for high-severity technical issues
• Drive strategic customer engagement, leading executive-level operational reviews and roadmap
• Strengthen customer partnerships and translate technical requirements into actionable priorities
• Mentor and support junior Service Account Managers, creating internal resources and best practices

🎯 Requirements

• At least 6 years of relevant professional experience in customer-facing roles or enterprise account
• Experience in technology or data storage industry with strong knowledge of complex products
• Demonstrated ability to build trusted relationships with executive stakeholders
• Strong communication and relationship-management skills, including leading technical discussions
• Expertise in technical risk assessment, capacity planning, and customer environment evaluation
• Project management and leadership capabilities, including coordinating multiple high-priority

🎁 Benefits

• Annual base salary: $97,000–$207,000 USD depending on level and location
• Potential additional compensation: incentive pay and/or equity
• Remote work within the United States
• Flexible time off for work-life balance
• Wellness resources
• Company-sponsored team events