Senior Service Analyst, Workforce Management

📋 Description

• Compile data-driven reports providing key insights and actions for senior stakeholders, including
• Independently create fully functional Looker dashboards and develop standalone Management
• Perform confident root-cause analysis by filtering, merging, and amending complex data across
• Create dynamic burndown plans to accurately predict return-to-service dates and forecast when
• Take responsibility for managing cross-domain incidents using data-driven and dynamic solutions
• Conduct service deep dives to identify gaps between supply and demand, manage task views and

🎯 Requirements

• Demonstrable experience in service delivery, optimisation, and workforce management within a
• Highly capable of managing a project's entire lifecycle with little oversight, taking
• Advanced ability to use Looker and Google Sheets for deep data storytelling and presenting clear
• Experience handling incidents, creating actionable plans, and thinking of dynamic, data-driven
• Comfortable with critical conversations, communicating effectively to a wide range of stakeholders
• Great understanding of task views, task types, routing, scheduled activities, and workforce

🎁 Benefits

• Salary: £40,400 - £51,050 (12-Month Fixed Term Contract)
• Remote work anywhere in the UK, or London or Cardiff office
• MacBook and work-from-home setup support
• £1,000 annual learning budget for books, training courses, and conferences
• On-call rota Monday to Friday, occasional weekend work for specific projects
• Full benefits list available at monzo.com/careers