Senior Service Delivery Manager

📋 Description

• Demonstrate a high standard of accountability, service excellence, and professionalism in all
• Develop and maintain strong strategic and operational relationships with assigned clients.
• Serve as a primary point of contact for complex client needs, ensuring timely issue resolution and
• Lead recurring client meetings to drive alignment, progress, and satisfaction.
• Proactively consult clients on best practices and recommend system and process improvements
• Lead quarterly stewardship meetings and other recurring client engagements.

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 6+ years of experience in benefits administration and direct client service.
• Proven experience working within a benefits administration platform, HRIS, or
• 3+ years of project management experience supporting complex client initiatives.
• Strong technical aptitude with the ability to independently manage complex system configurations.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas.

🎁 Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans.
• Competitive Compensation: Compensation package including performance-based incentives for most
• Remote first, Office friendly environment.
• Retirement Savings Plans: Employer-sponsored retirement savings programs.
• Professional Development: Training and resources for career growth.
• Supportive Culture: Collaborative and open communication environment.