Senior Service Delivery Manager

📋 Description

• Own end-to-end service delivery from contract to live go-live.
• Act as connective tissue between Sales, Product, Ops, and Logistics in Berlin.
• Collaborate with Product, Pre-Sales, and Logistics to smooth the journey.
• Build scalable processes, dashboards, and documentation for visibility.
• Drive cross-functional alignment and reduce manual firefighting.
• As the role matures, build and lead a small team.

🎯 Requirements

• Track record in service delivery/operations or cus­tomer project mgmt in tech environments.
• Comfort discussing APIs/connectivity concepts at a functional level.
• Ability to map broken processes and coordinate the right people to fix them.
• Structured, organized working style with clear documentation.
• Excellent stakeholder management and English communication across teams.
• Willingness to grow into leading onboarding specialists as the team expands.

🎁 Benefits

• Be part of a fast-growing cloud-native IoT company.
• Own end-to-end delivery journey and drive improvements.
• Clear path to people leadership as the function scales.
• Collaborate with Berlin-based Product, Pre-Sales, and Logistics teams.
• Work in a collaborative, cross-functional environment.
• Competitive benefits and a Berlin-based office setup.