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Senior Service Delivery Manager

Added

1 day ago

Location

🇧🇬 Sofia

Type

Full time

Salary

Salary not provided

Related skills

stakeholder management client management itil governance service delivery

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead ITSM processes and controls for client services
Report to Service Delivery Director
Own client service reviews and status updates
Communicate client roadmaps and contract changes
Coordinate transition of new products/services
Governance and regulatory controls maintenance

🎯 Requirements

6+ years in a client-facing role
ITIL certification; strong ITSM knowledge
Fluency in English; strong stakeholder skills
Conflict handling, negotiation, and leadership
Understanding of service strategy and escalation models
Ability to communicate across all levels

🎁 Benefits

Career development and learning options
Competitive benefits and work-life balance
Flexible working and home office options

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