Senior Service Delivery Manager

📋 Description

• Strategic Client Management: Develop and maintain strong relationships with key customer
• Service Reporting & Governance: Own the production and presentation of customer-facing and
• Executive Service Reviews: Lead regular service and governance reviews with customers, ensuring
• Customer Success & Escalation Management: Proactively manage escalations, service issues
• Financial Management: Oversee invoicing, account profitability, and commercial performance across
• Forecasting & Commercial Oversight: Lead monthly forecasting activities for revenue and project

🎯 Requirements

• 10+ years of experience in Service Delivery Management, with a proven track record of managing
• Fluent English, both written and spoken.
• Stakeholder Management: Ability to engage and influence senior business and technical stakeholders
• Communication: Excellent verbal, written, presentation, and negotiation skills.
• Customer Relationship Management: Strong background in customer engagement, service governance, and
• Analytical Skills: Highly developed analytical and problem-solving capabilities with a data-driven

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance &amp
• Flexible/remote working with work-life balance
• Financial Wellbeing initiatives including Version 1 Pension with a 5% employee-matched
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil