Direct management of key systems and processes daily.
Lead incident and problem management; major incidents coverage.
Align service delivery with technical delivery; communicate outages/escalations.
Ensure high levels of customer satisfaction; address issues with stakeholders.
Improve service delivery processes and SLA reporting.
Coordinate planned changes with Customer Representatives and Change Management.

🎁 Benefits

Professional development to grow technical knowledge.
Mentoring and guidance from a supportive team.
Recognition on achievements and milestones.
Health and wellness programs.
Flexibility and work-life balance.
Additional leave options.

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