Senior Service Design & Transition Manager

📋 Description

• Lead the design, review, and governance of service models, support frameworks, SLAs, OLAs, and
• Partner with Commercial, Sales, Product, Service Operations, and Client teams to develop service
• Support strategic bids, RFPs, client opportunities, and service proposals through service design
• Identify gaps between contractual commitments and operational capabilities and drive remediation
• Lead service transition activities for new products, services, clients, and major enhancements.
• Establish and govern operational readiness frameworks, transition plans, and acceptance criteria.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related
• 8+ years' experience in Service Design, Service Transition, Service Management, Service Delivery
• Proven experience designing and governing service models, support frameworks, SLAs, and operational
• Strong experience leading operational readiness and service transition activities.
• Demonstrable ability to assess service requirements and evaluate supportability risks.
• Strong stakeholder management, communication, and influencing skills.

🎁 Benefits

• Great compensation package and discretionary bonus plan
• Hybrid work arrangement combining in-office and remote work