Senior Service Designer

📋 Description

• Leading complex user research initiatives across client engagements and synthesising findings into
• Guiding the creation of comprehensive user journey maps that capture current enterprise realities
• Designing detailed service blueprints to optimise the interplay between people, processes, and AI
• Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface
• Crafting compelling visual artefacts and clear narratives that communicate core service concepts to
• Directing prototyping efforts and co-design sessions across diverse client applications to validate

🎯 Requirements

• Advanced knowledge of diverse user research techniques, with a proven ability to translate insights
• Deep expertise in systems thinking and creating actionable service blueprints for multi-faceted
• Strong facilitation capabilities, with extensive experience leading client workshops that align
• Demonstrated skill in designing, testing, and refining service prototypes through continuous client
• High proficiency in producing clear, visually engaging design artefacts that communicate complex
• A collaborative mindset with a track record of partnering effectively across data science