Senior Service Designer

📋 Description

• Lead complex, cross-functional service design engagements, ensuring high-quality and timely
• Apply mixed-method research and discovery approaches to understand user needs, organizational
• Map complex relationships between people, processes, technologies, and organizations to develop a
• Partner with product managers, engineers, data scientists, researchers, and other specialists to
• Build trusted relationships with key client stakeholders, facilitate collaborative discussions
• Identify and address project risks, dependencies, and delivery challenges proactively. Maintain

🎯 Requirements

• At least 5 years of experience in service design, UX design, user research, or a related
• Strong command of service design methods, research and discovery techniques, systems thinking, and
• A proven track record of delivering high-impact projects that generate measurable value for
• Ability to synthesize qualitative and quantitative insights, understand complex service ecosystems
• Strong communication, facilitation, and stakeholder management skills, with the ability to build
• Experience working effectively with product, engineering, data, research, and other

🎁 Benefits

• Competitive Salary: Annual compensation ranging from $120,000 to $139,500, plus benefits.
• Comprehensive Healthcare: Medical, dental, and vision insurance.
• Retirement Benefits: 401(k) plan with company matching.
• Flexible Time Off: Unlimited paid time off (PTO).
• Income Protection: Company-sponsored short-term and long-term disability insurance, along with life
• Parental Support: Company-sponsored parental leave.