Senior Service Desk Specialist (Mandarin)

📋 Description

• Act as technical escalation point for Mandarin-speaking clients.
• Coordinate day-to-day service operations across locations.
• Manage ticket queues and SLA-compliant resolutions.
• Provide Mandarin support and ticket resolution for users.
• Maintain enterprise endpoint technologies and security posture.
• Contribute to documentation and improvement initiatives.

🎯 Requirements

• Extensive enterprise endpoint management experience.
• Intune, SCCM (Configuration Manager), Jamf and Workspace ONE.
• PowerShell scripting and automation.
• Entra ID, Active Directory, Group Policy and Microsoft 365 admin.
• Windows and macOS administration; browser and patch management.
• Fluent English and Mandarin (written and spoken).

🎁 Benefits

• Hybrid work and flexible hours.
• Global career opportunities and leadership programmes.
• Learning opportunities, certifications and training.
• Health and wellbeing programmes and resources.
• Inclusion and diversity initiatives and community events.