Senior Service Operations Analyst

📋 Description

• Coordinate Problem Management activities, including tracking problem records, actions, and closure
• Schedule and support RCA sessions, ensuring outcomes and follow-ups are clearly documented.
• Monitor corrective actions to ensure ownership, progress, and completion.
• Create and maintain dashboards and reports to share operational insights and trends.
• Support Change Management by reviewing change records and coordinating change and release
• Identify opportunities to improve processes through automation, better tools, and AI-assisted

🎯 Requirements

• 3+ years of experience in IT service operations, ITSM, or similar roles.
• Working knowledge of ITIL practices, such as Incident, Problem, and Change Management.
• Experience with tools such as ServiceNow, Jira, and/or Confluence.
• Strong analytical skills and experience with reporting tools like Excel, Power BI, Tableau, or
• Clear communication skills with the ability to work effectively with diverse teams and stakeholders.
• Experience with automation or AI tools is a plus, but not required.

🎁 Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus