Senior ServiceNow Business Analyst

📋 Description

• ServiceNow Functional Consultant for digital transformation initiatives.
• Bridge business and technology with cross-functional teams.
• Deliver ServiceNow customizations and configurations.
• Gather requirements, define business needs, deliver scalable, user-focused solutions.
• Ensure alignment between business objectives and IT capabilities.
• Collaborate with stakeholders across IT and business to ensure delivery.

🎯 Requirements

• Gather, analyze, and document requirements for ServiceNow platform.
• Lead workshops to capture customer needs and system requirements.
• Translate business processes into functional specifications.
• Experience with CSM and Domain Separation implementations.
• Define personas, journeys, use cases, and acceptance criteria.
• Collaborate with ServiceNow PMs, Architects, and Tech Leads to shape goals.

🎁 Benefits

• Open, inclusive, respectful environment at Endava.
• Support with adjustments during the recruitment process.
• Merit-based hiring and inclusive culture.