Senior ServiceNow Platform Engineer

📋 Description

• Configure, maintain, and support the ServiceNow platform, including workflows, automations, and
• Troubleshoot complex platform issues and support major releases, high-impact incidents, and
• Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable
• Create and maintain knowledge articles and SOPs documenting governance, standards, and best
• Perform routine audits, maintenance, and access, security, and configuration reviews.
• Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.

🎯 Requirements

• 5+ years of strong communication and collaboration, translating complex ServiceNow concepts (Flow
• 5+ years of technical leadership and governance, including mentoring, design and code reviews, and
• 5+ years of strong prioritization skills, including 3-5 years managing an Agile backlog and a
• 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted
• 7+ years troubleshooting complex issues and root-cause analysis, with the ability to present
• 1+ years with ServiceNow Agentic Workflow and AI Agents.

🎁 Benefits

• In addition to base salary, this role may be eligible for bonus or incentive compensation, equity