Senior Site Reliability Engineer – Telephony & Communications Platform (AWS)

📋 Description

• Own reliability, scalability, and performance of key platform services.
• Design, build, and maintain AWS infrastructure using Terraform.
• Develop CI/CD pipelines, automation, monitoring, and tooling.
• Define SLOs, SLIs, and error budgets to improve reliability.
• Lead incident response and perform root cause analysis.
• Improve observability with logging, metrics, alerting, and proactive monitoring.

🎯 Requirements

• 8+ years of experience in software engineering, infrastructure engineering, or operations.
• 4+ years of hands-on Site Reliability Engineering experience supporting production environments.
• Strong experience with AWS services, including EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3, and CloudWatch.
• Advanced knowledge of Terraform, Infrastructure as Code, CI/CD pipelines, observability, and automation.
• Strong scripting skills with Python, Bash, or PowerShell.
• Experience with telephony/communication platforms (Amazon Connect, Twilio, SIP/RTP, VoIP) is a plus.

🎁 Benefits

• Competitive compensation package with a salary range of $175,000 – $195,000.
• Comprehensive benefits package including medical, dental, and vision insurance for eligible employees.
• Paid maternity and paternity leave.
• Short-term and long-term disability coverage.
• Flexible paid time off policy.
• Fully remote work environment for engineering teams.