Senior Social Media/ Community Strategist

📋 Description

• Serve as the daily responder across Instagram, TikTok, Facebook, Pinterest, YouTube, Threads, and
• Own day-to-day community management strategy: set priorities, drive consistent response quality
• Monitor sentiment, flag emerging issues, and escalate sensitive situations quickly and appropriately
• Partner with CX to ensure customer questions and concerns are resolved and routed, with CX leading
• Proactively engage with creators, customers, and relevant conversations to grow the community
• Define and maintain response standards, escalation paths, and community playbooks in partnership

🎯 Requirements

• 8+ years in community management or social engagement for a consumer brand, ideally with strong
• Proven ability to manage and steer community strategy across multiple channels, not just
• Strong Pinterest fluency, including the ability to translate platform signals (e.g., saves/intent
• Deep expertise building, scaling, and managing an authentic brand presence on Reddit, with a strong
• Exceptional writing skills with the ability to adapt tone seamlessly across platforms and nuances
• Experience partnering with CX or support teams on voice, escalation, and customer resolution

🎁 Benefits

• The opportunity to shape how a category-defining brand shows up in community conversation
• Real ownership of day-to-day community management across channels, with strategic stewardship of
• A collaborative, design-driven culture that values sharp writing, sound judgment, and customer
• Competitive hourly rate